Service charge

Assiniboine Credit Union Mistakenly Charges Members with a $ 1,000 ‘Housekeeping Service Fee’

WINNIPEG –

Some Manitobans doing business with Assiniboine Credit Union (ACU) were mistakenly billed a management fee of $ 1,000 by the financial co-op.

A photo provided to CTV News shows an ACU member account billed with a “maintenance service charge” of $ 1,000 on October 31.

An ACU spokesperson confirms that some members were billed $ 1,000 instead of their usual monthly fees, which range between $ 3 and $ 16.50, depending on the plan.

“As soon as we saw the problem, we immediately took action to correct it,” read a statement from the ACU.

“We are investigating how this happened and to what extent it will not happen again,” the statement continued.

On Monday morning, Assiniboine Credit Union (ACU) alerted members on social media to the issue.

A flurry of responses came from members complaining about the fees and long wait times to reach an ICU attendant and correct the fees.

“Just a minor inconvenience to be honest,” Apenimon Mato wrote to CTV News. “I was refueling and noticed it, they called me back and I have already been refunded the amount.”

Naomi Joy had a similar experience, telling CTV News in a statement that “the matter was dealt with expeditiously and they recalled my appeal.”

Some members, however, were not very happy with the exorbitant charge even though it was quickly resolved.

“$ 1,000 is not something that you sweep up and carry on with your day, even assuming it’s a bank error and it will be fixed,” Miles Majcher wrote to CTV News.

“It’s an emotional stress as much as it is a financial one.”

In an updated statement, Assiniboine Credit Union told CTV News that the source of the problem was not a hack into their systems and that all fees will be reimbursed to members by the end of the day.