Service sector

Acrelec Partners with QikServe Self-Service Platform to Provide U.S. Markets with Industry-Leading Kiosk Solutions

As a continuation of their relationship in EuropeAcrelec hardware and QikServe software will now be available for US operators looking to enhance their self-service kiosk solutions

CHICAGO, September 19, 2022 /PRNewswire/ — Acrelec, a global technology company that drives business results for foodservice and retail brands, has expanded its partnership with global software company, QikServe, to provide U.S. markets with fully integrated tip. This partnership enables US operators to increase average order value, reduce wait times and achieve operational efficiency.

Companies have cultivated their partnership through Europe amid an ongoing massive labor shortage where operators have struggled to maintain staffing levels to effectively run their business. A recent study highlighted that staffing shortages in the hospitality industry are still at an all-time high, with 83% more vacancies in the sector compared to March-May 2019. Acrelec’s intuitive hardware works with QikServe’s intelligent platform to solve labor shortage issues and ease pressure on operators by:

  • Move the workforce so the team can focus on satisfying customers rather than order taking
  • Putting customers in control of the ordering experience while reducing queues and wait times
  • Personalize every journey with data-driven product suggestions proven to increase average control by 30%
  • Integrated loyalty, coupons and stored value offer
  • Maintain a consistent brand experience across all order channels

The result is a flexible and scalable solution that allows operators to improve overall efficiency, while reducing costs, ensuring the business can continue to operate despite external pressures.

Emerging from this period, quick service restaurant (QSR) brands have relied on self-service technology from Acrelec and QikServe to inspire confidence in customers, providing them with safe, contactless ordering experiences. As part of the partnership, QikServe kiosk software will now offer the ability to accept cash as payment through integration with Glory, the leading provider of cash handlers and recyclers.

“We are thrilled to partner with Acrelec and Glory cash, the industry leader in self-service technology. The addition of Glory Cash Recyclers will give operators the choice to retain cash sales while continuing to drive the digital self-service revolution,” said President & Founder of QikServe, Daniel Rodgers. “Having previously deployed our software on Acrelec terminals in EuropeExpanding our reach into markets in the Americas means we can pursue our ambition to deliver cutting-edge digital experiences to customers around the world.”

Glory Global Solutions, an investor in Acrelec, offers secure payment options as part of the solution, which automates payment processes. Despite the rapid digitization of payments, cash accounts for about 31% of all consumer transactions, more than electronic, credit, debit or check transactions, according to CNBC. Acrelec and Qikserve’s all-in-one kiosk solution integrated with Glory provides customers with multiple payment options, increases efficiency and flexibility, and security.

“Partnering with QikServe has allowed us to take our expertise to the next level and deliver game-changing kiosk solutions to global customers,” said Acrelec Senior Director of Strategic Alliances, Todd Walton. “Today’s convenience-driven culture is propelling significant revenue for interactive kiosks, so we couldn’t be more thrilled to partner with QikServe to provide our amazing restaurant customers with a future-proof solution and support network. globally, so that their businesses are equipped to meet demand and drive sales and efficiency.”

Leveraging each other’s expertise, Acrelec and QikServe intend to continue their trusted partnerships while simultaneously powering the next generation of leading smart stores in the United States.

About ACRELEC

Acrelec is a global technology company focused on reinventing the customer experience for restaurant and retail brands. Leveraging decades of software, hardware, and service/support expertise, Acrelec develops and integrates new platforms that increase customer engagement, optimize efficiency, and improve operations.

Serving nearly 70 global customers, including iconic brands such as McDonald’s and Dunkin’, Acrelec has more than 80,000 installations and 1,000 employees worldwide, bringing its robust technology ecosystem for drive-thru solutions, the self-service ordering kiosk, self-service checkout and click and collect from people around the world. Never satisfied with the status quo, Acrelec’s passion is to deliver breakthroughs that drive business results for their customers. Learn more about acrelec.com.

About QikServe

A software company, QikServe was founded in 2011 and is the enterprise platform for guest self-service in hospitality. QikServe is driving digital transformation in hospitality through the brand’s unique flexibility, combined with industry-leading software and the expertise of a team that has spent decades working in hospitality technology.

With offices in the UK and UNITED STATES and customers in 30 countries around the world, QikServe’s extensive customer portfolio includes restaurants, theaters, hotels, education and sports stadiums, handling more than 23M transactions for their hotel partners last year. QikServe prides itself on being a customer-focused company and offers turnkey support with dedicated customer success managers and knowledge base. Learn more about qikserve.com.

About GLORY

As a global leader in treasury technology solutions, we provide the finance, retail, cash center and gaming industries with the confidence that their money is protected and we are always working to help build a business. stronger.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. As we travel the world, we personally engage with each customer to address their unique challenges and goals – improving staff efficiency, reducing operating costs, and enabling a more rewarding customer experience.

Employing over 10,000 professionals worldwide with dedicated R&D and manufacturing facilities across the globe, GLORY is built on a rich customer-focused and technology-driven heritage spanning nearly a hundred years.

For more information, please visit www.glory-global.com

Media contact:
Bob Spoerl
[email protected]
773.453.2444

SOURCE Acrelec