Service sector

ASAN Service Center launches operations in the liberated territory of Azerbaijan

ASAN Service Center, a one-stop social service center, recently started providing services in Azerbaijani territory that was liberated from Armenia in the 2020 Karabakh war.


The ASAN Service Mobile Service Center provided the citizens and residents of Aghali with services such as issuance and replacement of identity cards and passports, as well as replacement of driving licenses and issuance of certificate of presence (absence) of criminal records .


The ASAN Mobile Service Center operates within the Public Service Center, which went live in Aghali on August 4.


Aghali was the first village to receive former internally displaced Azerbaijanis two weeks ago. A total of 41 families, comprising 201 inhabitants, have been relocated to the village rebuilt by the Azerbaijani government.


Aghali is the first village in the liberated territories which was designed as a “smart village” concept. The village is home to 150 two- and three-story green residential buildings, as well as a kindergarten, school, medical center and hydroelectric power station. Five key components of development are applied in Aghali, namely housing, production, social services, smart agriculture and alternative energy. The concept of “smart agriculture” in the village of Aghali is expected to foster innovation in the Azerbaijani agricultural sector.


At the same time, the offices of Azerpost, ASAN Service Multi-Purpose Social Service Center, DOST Social Support Center and Small and Medium Enterprise Development Center were brought online in the village. An agricultural park will also be commissioned soon. Residents of Aghali will receive more than 100 social security and employment services in an online format.


The Azerbaijan Service and Assessment Network, known as ASAN, which means “easy” in Azerbaijani, is a multi-purpose service network that provides easy access to public services and streamlines communication between government and citizens. This comprehensive grid of innovative systems serves as a one-stop platform of multiple services for locals and foreigners in the country. ASAN makes more than 300 governments and private companies services, including registration of births, deaths and marriages; identity cards; passports; migration services; driver’s license ; real estate records and electronic processing of visas for foreigners, called ASAN Visa.


Twenty-four ASAN Service Centers are currently operating across the country. Seven centers of the network are located in Baku and there are 17 regional centers desks located in Sumgait, Ganja, Barda, Sabirabad, Gabala, Masalli, Guba, Mingachevir, Imishli, Sheki, Shamakhi, Kurdamir, Tovuz, Aghjabadi and Balakan.


ASAN also offers a “service on wheels” option over ten fully equipped buses and one train to those living in remote locations.


The Azerbaijani government has given the green light to the reconstruction of the liberated territories and the “great return” to these lands after ousting the occupying Armenian forces in a 44-day war in 2020.


Armenia and Azerbaijan had long been at odds over the latter’s Karabakh (Garabagh) region. After the dissolution of the Soviet Union in 1991, Armenia launched a military campaign against Azerbaijan which lasted until a ceasefire agreement was reached in 1994. As a result, the Armenia occupied 20% of the internationally recognized territories of Azerbaijan. More than 30,000 ethnic Azerbaijanis have been killed and a million expelled from these lands in a brutal campaign of ethnic cleansing carried out by Armenia.


Zangilan was occupied by Armenian forces in 1993, resulting in the forced eviction of 42,700 people who lived there. The neighborhood was completely razed during the decades of occupation.


On September 27, 2020, the decades-old conflict between the two countries escalated after Armenian forces deployed in occupied Azerbaijani lands shelled military positions and civilian settlements in Azerbaijan. During counterattack operations, Azerbaijani forces liberated more than 300 settlements, including the towns of Jabrayil, Fuzuli, Zangilan, Gubadli and Shusha, from an almost 30-year-old illegal Armenian occupation. The war ended with a tripartite declaration signed on November 10, 2020 by Armenia, Azerbaijan and Russia. According to the statement, Armenia returned the occupied districts of Agdam, Kalbajar and Lachin to Azerbaijan.