Service crew

BWTS service and support is “a vital factor” for reliable vessel operations

Service is the lifeblood of the ballast water treatment industry and is vital to the smooth operation of ships.

Fitting a well-functioning ballast water treatment system on board has become a hot issue after commissioning tests became mandatory from June 1 this year under IMO rules. .

These tests, which require sampling of ballast water at the discharge line after treatment by the system to ensure that it meets the so-called D-2 standard, are necessary to obtain an international ballast water management certificate. .

And this document will essentially be an operating license once the IMO Ballast Water Management Convention comes into force from September 2024.

Additionally, testing is also mandatory with an additional commissioning survey after a major change, replacement or repair of the BWTS to achieve full compliance with the D-2 standard.

Risk of non-compliance
It’s one thing to install a compliant system and quite another to have it working properly wherever a vessel is ballasting, including in ports with variable water quality.

To date, few ships have operated their BWTS consistently over time. Therefore, a system may not perform properly or as expected for several reasons, which may result in non-compliance.

So what are the key factors to mitigate non-compliance risk and ensure maximum BWTS availability to minimize costly outages and delays at ports? It’s about system reliability and consistent support through a global service network.

We have recognized this need by establishing a worldwide network of service partners with dedicated engineers trained by BWTS and specialized in the maintenance of our systems.

Global Service Network
This service network truly spans the globe with locations in the United States, Brazil, United Kingdom, Norway, Germany, Spain, Netherlands, Romania, United Arab Emirates, China, Japan, South Korea, Singapore and Taiwan.

Additionally we have training centers in Norway, Manila and Mumbai with a full scale BWTS as part of the Optimarin Academy with the aim of training the crew to ensure the system operates safely and efficiently. on board.

BWTS service and support is “a vital factor” for reliable vessel operations

Source: Optimarin

Specialized certified engineers are readily available to provide round-the-clock support to Optimarin customers, wherever a vessel is and whenever help is needed.

This underpins our service-oriented approach and good communication with customers. This means 24/7 availability to provide a quick response, combined with a comprehensive warranty program that gives the customer peace of mind throughout the BWTS lifecycle.

Fast parts delivery
We have a centralized service center at our headquarters in Stavanger, Norway, which is in regular dialogue with customers to provide after-sales support.

The center manages the worldwide distribution of spare parts, with satellite warehouses in several locations outside of Norway to allow faster response time for parts shipments, and coordinates service and commissioning work to be carried out by Optimarin engineers worldwide.

Our Optimarin ballast system is based on a simple and reliable design with few moving parts and a self-cleaning UV chamber combined with self-rinsing filters, thus requiring minimal maintenance and guaranteeing operational reliability.

The system uses standardized components for all throughput configurations and all UV spare parts can be used for any capacity of the system, allowing for simple supply and logistics, especially for large fleet operators, with easy access to spare parts such as UV lamps and filter elements.

Additionally, the component-based system’s modular design makes it highly configurable and flexible for different vessel configurations and easy on-board installation.

Digital support
Recently, we enhanced our service offering with OptiLink™, a cloud-based digital solution for BWTS monitoring and management that enables 24/7 remote support and over-the-air software updates for that the system continues to operate effectively.

Service is no longer an option with a BWTS but an essential factor in keeping your fleet compliant and on track.
Source: Optimarin