Chandigarh, September 9
Found guilty of service deficiency, the District Consumer Disputes Grievance Board, Chandigarh, ordered M/s VLCC Welfare Centre, Chandigarh to refund Rs 1 lakh to a consumer.
The commission also ordered the center to pay a composite amount of Rs 10,000 as compensation for harassment and court costs to the complainant.
Pratibha Sharma, a resident of Panchkula, said she joined a weight loss program at the center after paying a sum of Rs 2 lakh.
When booking was told that all services must be used at VLCC, Mani Majra, Chandigarh. As a result, the complainant continued to participate in the program.
On January 3, 2019, she received a message that all customer accounts and packages were transferred to VLCC center in Sector 35, Chandigarh. She immediately protested the move. The complainant was assured that if she could not join the scheme in Sector 35, Chandigarh, then her full amount of Rs 2 lakh would be refunded.
Later, the opposing party (the center) refused to refund the money. The Complainant said that it was not possible for her to travel to the center of Sector 35, Chandigarh, being far from her home, she repeatedly asked to return the money but to no avail.
In its response, the center denies all charges and claims that the complainant sought weight loss on July 31, 2015. She used various services and was satisfied with them as well.
Therefore, she further purchased a new slimming and weight loss treatment package on March 16, 2017. It is alleged that the complainant failed to follow the diet in accordance with the terms and conditions of the treatment program. Due to an unhealthy and uncontrolled diet and other illnesses, she could not achieve the desired result.
The message concerning the closure of the Mani Majra center has been disseminated to all customers. Pleading that there was no deficiency in service on his part, a prayer for dismissal of the complaint was made.
After hearing arguments, the commission found the center guilty of service deficiency associated with unfair business practices. The commission ordered the center to reimburse Rs 1 lakh and pay compensation of Rs 10,000 to the complainant.
The commission said the opposing party also failed to specify that the services were rendered in accordance with the covenant and severance stated in the brochure.