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Comprehensive 24/7 Security Monitoring Service Now Available Through Systems With Intelligence and Util-Assist Partnership

MISSISSAUGA, ON, April 25, 2022 /PRNewswire/ — Systems With Intelligence, (SWI), announced a partnership with Util-Assist to provide a complete, turnkey, security monitoring and response service for electric utilities.

One of the many challenges that utilities face is securing their remote sites and equipment.

With their skilled workers already at capacity and ever-shrinking budgets, utilities will often choose to channel their resources into performing more urgent maintenance tasks rather than monitoring their remote sites and assets.

Preventing unauthorized access to these sites increases worker and public safety while reducing utility costs from theft, vandalism and resulting breakdowns. Depending on location and other unique circumstances, utilities may not have the personnel or skills to handle incidents of unauthorized access that may result in personal injury and system damage.

“With growing security needs and mandates arising from government regulations, utilities are being forced to increase their security measures,” said Angelo Rizzo, President and CEO of Systems With Intelligence. “Many utilities lack the safety training and prefer to focus on their core competency which is power supply. In partnership with Util-Assist, we now have a comprehensive utility monitoring and security to offer our customers.”

SecureAssist is Util-Assist’s advanced video security monitoring solution. The 24/7 service leverages SWI’s state-of-the-art monitoring system at the substation level to detect and identify security threats.

SecureAssist differs from traditional video surveillance services because its only customers are in the utility and critical infrastructure industry.

“Each intrusion into a substation results in some type of damage, with repair costs ranging from hundreds to hundreds of thousands of dollars,” said Mark Henderson, President of Util-Assist. “SecureAssist is a proactive security solution, specifically designed for utilities to protect critical infrastructure. Coupled with SWI’s industry-leading technology, the SecureAssist real-time monitoring, deterrence and response system provides multiple layers of protection to ensure the security of our utility customers’ infrastructure.”

SecureAssist is staffed with specially trained and knowledgeable agents who understand utility systems, processes and equipment, and can effectively triage and respond to site-triggered intrusion alarms.

The team includes experts with decades of experience in the utility industry and specifically in the field of utility security. The senior team has Canadian government security clearances and participates at the highest levels of the industry in developing utility security standards.

“Util-Assist has extensive experience in utility security and has developed procedures to handle any situation, from talking to intruders to escalating to local authorities,” said Angelo Rizzo. “With SecureAssist’s state-of-the-art monitoring services, we can assist the customer with a security action based on what the SWI motion detection system transmits to the SecureAssist team. Together, we provide the utility with a comprehensive package surveillance and security.

Specific SWI products include the ability to add Util-Assist’s SecureAssist service. Pricing and service support levels are unique to each customer’s requirements.

Since its inception, Systems With Intelligence has provided utilities with remote monitoring solutions that automatically detect intrusions and equipment anomalies that provide alarms to operators and the control center. These alarms can occur at any time and require the utility to investigate and respond. This is where Util-Assist comes in with its SecureAssist monitoring service.

Quick Facts – Util-Assist

  • Founded in 2005, Util-Assist began by supporting over 50 Ontario utilities move to advanced metering infrastructure
  • Util-Assist has expanded its offerings to include fully managed utilities, such as PowerAssist and SecureAssist, as well as innovative software and smart grid solutions
  • With over 150 employees, Util-Assist serves utility customers across Canada and the United States

Quick Facts – Intelligent Systems

  • Systems With Intelligence is a Canadian company, founded in 2009
  • Systems With Intelligence Touchless™ monitoring systems are installed in over 100 utilities worldwide
  • The Systems With Intelligence leadership team has over 100 years of collective experience in utility asset monitoring and communications technology

For more information contact:
Angelo Rizzo – President and CEO Systems With Intelligence

About Util-Assist
Founded in 2005, Util-Assist has been at the forefront of the smart grid movement since the very beginning. Util-Assist’s solutions merge technology with strategy to streamline processes, increase productivity, enable data-driven business decisions and deliver enhanced customer experiences, transforming the way utilities operate and deliver value to their customers.

Util-Assist’s mission is to develop simplified solutions to position our customers as leaders in efficiency, innovation and conservation. With professional and managed services for electricity, water and gas, utilities rely on us to help them drive digital innovation.

Util-Assist understands the utility perspective and has developed innovative and compelling solutions to meet utility needs, increase efficiency and ensure the best value. By continuously monitoring industry developments and keeping pace with technological advancements, Util-Assist has been able to develop new products and services that allow us to always stay one step ahead of emerging service needs. public.

For more information, visit

About Intelligent Systems
Systems With Intelligence Inc. is a global provider of Touchless™ monitoring solutions for electric utility applications. SWI systems collect and analyze data that enables utilities to increase safety and reliability while reducing operating costs. Combining thermal monitoring and visual imaging technology with advanced analytical algorithms, Systems With Intelligence solutions automate remote site monitoring. Systems With Intelligence products are designed to operate in the harshest environments, withstanding high levels of electromagnetic interference, static discharge and power surges found in industrial applications to ensure uninterrupted operation. Providing a monitoring system that works reliably and connects seamlessly allows customers to stay focused on their operations.

Systems With Intelligence’s management and technical teams are comprised of professionals with extensive experience in advanced technologies for mission-critical applications in harsh environments. With expertise in substation and industrial automation, communications and utility operations, our team is uniquely positioned to deliver efficient and intelligent monitoring solutions.

For more information about Systems With Intelligence’s Touchless™ surveillance solutions, visit the company’s official website at

SOURCE systems with intelligence