Service charge

Customers have other options for paying Astro bills without service charges – Annuar

Annuar said Astro customers have other options for paying their bills without incurring service charges, including through the direct debit method that can be activated through the Astro self-service portal or by visiting n at any branch of the Astro Customer Service Center. — Bernama file photo

KUALA LUMPUR (October 28): Astro customers have other options for paying their bills without incurring service charges, including through the direct debit method that can be activated through the Astro self-service portal or by visiting any branch of Astro’s Customer Service Center. .

Communications and Multimedia Minister Tan Sri Annuar Musa said customers can also pay their bills through Astro Quick Pay, My Astro app, JomPAY platform or by tuning into the Astro 200 channel.

“As of January this year, a service charge of 50 sen for paying Astro bills has been implemented by debt collectors, while Pos Malaysia Berhad has imposed the same fee on those who pay bills at counters, from September 1, 2021,” he told Ministers’ Question Time at Dewan Rakyat today.

He was responding to a question from Kasthuriraani Patto (PH-Batu Kawan) who wanted to know why the 50 sen surcharge is imposed on Astro customers who pay their bills manually at post offices.

Annuar explained that the charge was also a business deal between Astro and Pos Malaysia.

He said Pos Malaysia, which was incorporated in 1992 and listed in Bursa Malaysia in 2001, is now a subsidiary of DRB-HICOM Berhad Group.

In addition to providing basic postal services, Pos Malaysia has also expanded its business operations and become one of the leading integrated logistics and e-commerce service providers in Malaysia. – Bernama