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Government trends report highlights pandemic’s profound impact on public service

The societal impact of the pandemic on local government cannot be overstated; two years later, it is clear that there is no return to pre-COVID-19 normalcy, as a number of emerging government trends indicate. As organizations navigate an ever-changing horizon, they do so with renewed priorities and an evolving vision.

A new report from Deloitte’s Center for Government Information, “Government Trends 2022,” quantifies these transformations — from an increase in digitalization to a focus on sustainability — through analytics.

“The 2022 report distills extensive research on government, including what is happening in the trenches. Our collaboration this year with Apolitical brings you frontline voices – public servants who are at the forefront of these innovative trends,” the post read, noting that Deloitte began producing the report three years ago. years.

This year’s report highlights ten government trends categorized into three clusters: Building Resilience, Redesigning and Integrating Digital Systems and Data Sharing, and “Government for All: Making Programs and Services Truly Equitable and inclusive”.

With the rapid increase in natural disasters caused by climate change in recent decades, and especially in recent years, municipalities are building resilience into their budgets and long-term goals. It has risen “to the top of the agendas of heads of government. … More and more government agencies, even those not directly related to the environment, are making climate a top priority,” the report notes of its main trend: climate-resilient government. As an example, the report notes that “planners are exploring ways to use data analytics to prepare for climate-related disruptions.”

From backlogs at shipping ports to globally important companies that have faced supply shortages, the pandemic has had a profound impact on the supply chain. As governments now pivot to secure vulnerabilities, the second trend cited in the report is the relocation and redesign of supply chains. And where it is not possible to strengthen existing chains for economic resilience, governments create networks of trusted suppliers that can be relied on.

The third trend is the sustainability of the public sector workforce through adaptations such as remote work, education and skills training. That’s no surprise given that stay-at-home orders have dramatically accelerated the current remote work trend over the past two years.

“Labour force participation rates are falling and employee stress is rising, leading to what some have called the ‘Great Quit,'” the report continues. “Governments are trying to adapt labor policies to this new economic reality, with the broader aim of improving the efficiency of labor markets.”

Regarding connectivity, the fourth trend is interconnected government or collaboration between agencies and organizations. A key driver of this shift is the advancement of silo-breaking data technologies – the fifth trend. As silos break down and governments create collaborative initiatives, they gain economic power and with it the ability to drive innovation, which is the sixth trend.

Another notable change caused by the pandemic is the role that government plays in public health. The global response to the crisis has shown how interconnected governments are and the value of that. For this reason, the next trend is “collaborating for better health preparedness”.

“Some of the greatest achievements of governments have been to act as a catalyst rather than trying to do all the heavy lifting on their own,” the report notes. “Governments can catalyze innovation in many ways, serving as a facilitator, funder, convener or ecosystem integrator.”

Alongside the COVID-19 news, there has also been a steady stream of discourse over the past few years centered on equality issues, first sparked by the George Floyd protests in the summer of 2020. Considered alongside issues such as remote working, virtual classrooms and telehealth, digital access for all, designing for inclusive engagement and reinventing social care are the last three trends listed.

“The pandemic has put enormous pressure on social protection systems. This has forced governments to re-examine how they can provide equitable, seamless and efficient social services. As a result, social service leaders are increasingly integrating data from multiple sources to develop early interventions, adopting a human-centered mindset to design and implement programs, and providing support” global” more holistic to help beneficiaries quickly gain stability.