Service center

Howdy Awards names finalist for high quality service in greater Springfield

SPRINGFIELD, Mass. (WWLP) – The finalists for the 2022 Howdy Awards for Hospitality Excellence were announced on Monday.

According to the Greater Springfield Convention & Visitors Bureau (GSCVB), 50 businesses were named finalists who provide top-notch service, have loyal customers and help make a positive impact on the economy. The awards will feature nominated finalists in ten categories, including

  1. Accommodation
  2. Casual Food
  3. food table
  4. Beverage
  5. Public Service
  6. Retail
  7. Transportation
  8. Attractions
  9. Banquet
  10. people’s choice

The Howdy Awards will celebrate workers in Western Massachusetts on May 16 at 6 p.m. at the MassMutual Center. A presentation will include the Spotlight Award to Springfield Thunderbirds team president Nate Costa and the Springfield Thunderbirds ownership group for keeping professional hockey in the Western mass.

“Every customer interaction is a chance to create quality customer service impressions that reflect the Western Mass region,” said Michael Hurwitz, Chairman of the Howdy Committee, Uno’s Pizzeria & Grill. “We are extremely proud to have so many exceptional and hardworking people on our front lines of visitors. Customers return when they are treated well and that is why we originally created these awards in 1996. We want to recognize the hotel receptionist who always has a pleasant smile, the food server who takes your order every time or the bartender who always remembers your favorite drink, because they are the ones who create strong, positive reviews and memorable word-of-mouth impressions.

“Customer service has never been more important in the tourism industry,” said GSCVB President Mary Kay Wydra. “With review apps like Yelp, Expedia and others playing such a huge role in how businesses are perceived, it’s critical that customers feel like they’ve been welcomed and treated well.”

LIST: Howdy Awards finalists


Felicia Fernandez, Receptionist Hampton Inn and Suites, Hadley

Austin Ginman, Front Desk Agent MGM Hotel, Springfield

Genesis Ramos, Receptionist Residence Inn, Chicopee

Felicia Laurin, Housekeeping Supervisor The Inn on Boltwood, Amherst


David Dunston, Show Staff Basketball Hall of Fame, Springfield

Laura Litterer, Owner Full of Grace Farm, Hadley

Steve Ferraro, Operations Manager Eastern States Exposition, West Springfield

Sabrina Brizzolari, Director of Event Services Mass Mutual Center, Springfield

Gary Laprade, Sports Travel and Tours Host, Hatfield

Pearl Wesley, Ranger Springfield Armory, Springfield

Sharon Ferrara, Visitor Center Manager Springfield Museums, Springfield


Shanique Fair, MGM Springfield Catering Sales Manager

Will Diaz, Log Cabin Event Planner, Holyoke

Brenda Lee Glanville, Sales and Marketing Manager Summit View Banquet House, Holyoke


Terry Ryan, Bartender Collins Tavern, West Springfield

Rob Dullea, bar manager Fitzwilly’s, Northampton

Jessica Santinello, Maple Leaf Bartender, Westfield

Matthew Jerzyk, bartender Max’s Tavern, Springfield

Amanda Reed, bartender The Ranch Pub House, Southwick

Casual Food

June Leduc, General Manager of Delaney Market, Longmeadow

Silvana Cardaropoli, Palazzo’s Customer Service, Springfield

Humberto Caro, Starbuck’s Manager, Monarch Place, Springfield

Erica Rosado, Tru by Hilton Breakfast Attendant, Chicopee

food table

Kelsi Donohue, Italian Bnapoli Waiter, West Springfield

Donna Nardi, Waiter Cal’s Restaurant, West Springfield

Matthew Canata, EB Counter Clerk, Agawam

Darlene Robinson, Waitress Gregory’s Pizza, Wilbraham

Bernadette Beaudry, Waiter Johnny’s Roadside Diner, Hadley

Benny Beans, Waiter Latitude, West Springfield

Amy Silvestri, General Manager UNO’s Pizzeria & Grill, Springfield

Michael Moriarty, Server Villa Napoletana, East Longmeadow

Public Service

Serena Curley, Concierge Baystate Medical Center, Springfield

Latrina Haynie, Phlebotomist Baystate Lab, Springfield

January Russell, Bluestone Insurance/Horace Mann Insurance Agent, Agawam

Heather Wyman, Office Manager Cordes Orthodontics, Westfield

Paul Barden, Meals on Wheels Greater Springfield Sr. Services, Springfield

Tricia Zoly, Nurse Holyoke Council on Aging, Holyoke

Harold Anderson, Valley Eye Radio Program Director, Springfield


Yates Greenhalgh, Big Y cashier, Wilbraham

Kerri O’Connor, Athlete Manager, Longmeadow

Patrick Hamel, Service Advisor Gary Rome Hyundai, Holyoke

Tiarra Henderson, Framing Specialist Michael’s, West Springfield

Maria Lepage, Sales and Leasing Consultant Gary Rome Hyundai, Holyoke

Sabrina Pretti, Insa Inc. Customer Service, Easthampton

Carolyn Owens, Cashier Walgreen’s, Springfield

Janet Graves, Retail Sales Associate Yankee Candle Village, South Deerfield

Stephen Ross, Sales Associate Yankee Candle Village, South Deerfield


Jose Guzman, Valet Parker Baystate Medical Center, Springfield

Barbara Eckert, Kiosk Attendant Civic Center Garage, Springfield

Tom McLeer, PVTA PVTA Bus Driver, Springfield

The GSCVB is a private, nonprofit organization that markets and promotes meetings and conventions, group travel, sports and leisure travel in Western Massachusetts.