Service crew

On Side Restoration is all about innovation, customer service and its people

VANCOUVER, BC, FEBRUARY 16, 2022/insPRESS/ – Last December, the company announced that Craig Hogarth retired from his role as CEO of On Side Restoration on December 31, 2021. The past 43 years have established On Side as one of the top restoration companies in the country, and now with President Alain Fortin at the helm, that high standard will continue well beyond Hogarth’s departure.

Alain Fortin - On Side Restoration

Alain Fortin

Fortin said, “Innovation, customer service and a people-centric mindset are at the heart of On Side, as built by our founder, Craig Hogarth. These strategies will continue and become even stronger as we move forward. To ensure continuity, we sincerely appreciate Craig’s desire to work on special projects and also serve as Vice Chair of our On Side Board of Directors.

“On Side’s goal is to set new standards for the industry while making things easier and more transparent for the customer,” Hogarth explained. “The company will continue to integrate new technologies to reduce the total cycle time of repair work, such as our in-place drying initiative, as well as introduce other improvements. This evolved approach will better serve our residential and commercial customers, as well as our environment.

Fortin added that to support these efforts, the company is building a team of top talent: “On Side offers tremendous opportunities for individuals to develop their career and leadership skills here. Craig can be sure that we will see a company 50 years from now that will still have a positive impact on our industry and our communities, and the addition of great people will help us achieve that.

Craig Hogarth - Sideways

Craig Hogarth

Since acquiring Intact Financial Corporation in 2019, On Side has been supported in maintaining its exceptional culture and employees’ passion for their work. On Side continues to focus on innovation and the ever-increasing ability to provide all businesses, including various key industry insurers and their customers, with the benchmark of care.

Given his 40+ year ownership tenure on On Side, Hogarth also felt compelled to express a heartfelt thank you to those he has known over the decades: “I would like to sincerely thank the industry in her together, and all the wonderful people I’ve dealt with over the years. Your confidence in our company and the teamwork we experienced as we navigated this ever-changing industry together has created incredible memories. I also thank many of you for your friendship! Now let’s move on to our next chapter, I hope you’ll see – On Side will do its best to shine for you all.

On Side Developments Ltd. (“On Side Restoration”, “On Side” or the “Company”) is the nation’s leading Canadian-owned restoration company with over 40 locations from Victoria, British Columbia to St. John’s, Newfoundland. and Labrador. For over 40 years, the company has been restoring damaged homes and businesses 24 hours a day, 365 days a year. On Side’s revolutionary web-based software, eClaim, supports easy project access and full file transparency for use by internal staff and external clients. Their in-house emergency contact center is also available 24/7 to help customers connect with them, for a smooth and efficient customer experience. Experienced and certified crews operate their extensive fleet of emergency response vehicles and specialist catering equipment. On Side Developments Ltd. is a subsidiary of Intact Financial Corporation (TSX: IFC).

Sonia Manson
Director, Communications and Corporate Affairs
Restoration on the sideRestoration on the side 905-474-3710