Service crew

Tawakkalna wins the United Nations Public Service Award 2022

Saudi Arabia seeks to develop digital governance through the national transformation program of Vision 2030 by launching several services aimed at accelerating digitalization in the country to promote the quality of services.

The “Tawakkalna” system is leading the digital transformation in Saudi Arabia, connecting most of the services that citizens, expatriates and visitors need on one digitally efficient platform. It also serves as an electronic wallet that includes all official public forms and has played an important role in managing precautionary measures during the pandemic.

Since its launch in 2020, the system has won several global awards, including the 2022 United Nations Public Service Award in the category Institutional Resilience and Innovative Responses to the Covid-19 Pandemic.

The award was presented at a virtual event on June 23, part of the annual United Nations forum that honors outstanding public service figures in support of the achievement of the Sustainable Development Goals.

Chairman of the Saudi Data and AI Authority (SDAIA), Dr. Abdullah bin Sharaf Alghamdi, explained that receiving the award shows the unlimited support of the government, as well as the empowerment and guidance of the Crown Prince and Chairman of the Board of SDAIA, and his unlimited support for the various initiatives launched by the Authority to improve government collaboration in order to make the most of data and AI.

Alghamdi pointed out that SDAIA has been able to accomplish many achievements at national and global level through the efforts of highly qualified people. He also pointed out that this achievement underlines the Kingdom’s leadership globally and its determination to achieve the goals of the Saudi Vision 2030, and reflects the advanced and reliable infrastructure that SDAIA has.

Alghamdi noted that Tawakkalna’s experience, through all the stages it has gone through, proves the professionalism of the young national cadres who stand behind all the successes achieved.

SDAIA has launched Tawakkalna to support the government’s efforts to deal with Covid-19 as an application to manage the permitting process electronically for government and private sector employees, as well as individuals, during the lockdown, a measure that helped limit the spread of the virus.

The app launched important services that contributed to a safe return to normal life, including explaining the health status of users with the highest levels of security and privacy.

Subsequently, Tawakkalna began to include pandemic-related services such as verifying users’ health conditions and health passports, providing Covid-19 testing and vaccine services, reviewing health requirements health travel and the management of the necessary permits during the trip.

The application of Tawakkalna is not only local. Users can now use it worldwide as a health passport proving they are fully immunized following an agreement signed with the International Air Transport Association (IATA) to verify health eligibility internationally of travelers in accordance with international best practices, and to accept the health passport platform as an initiative to digitize health certificates from reliable sources and accredited laboratories in cooperation with airlines.

The United Nations launched its Public Service Award in 2003 with an annual forum to encourage and support distinguished global innovations in the field of public service.