Tesla’s new strategy comes as it faces difficulties in servicing its growing fleet of cars.
Tesla is aiming for same-hour service with Formula 1 pit crew techniques, the automaker’s CEO Elon Musk has hinted. He took to Twitter to announce that the electric vehicle maker was working on a plan to provide same-time service to its vehicles as often as possible using Formula 1 pit crew techniques.
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This is the first time Tesla has announced such an effort to revolutionize the automotive service industry. In 2015, Tesla hired Kenny Handkammer, a 25-year F1 veteran and former chief mechanic of Red Bull Racing. He was hired to lead new service programs as Global Director of Service Innovation. One of the first programs he implemented at Tesla was F1-inspired “fast lanes” at service centers to reduce wait times for vehicle owners. The last movement also comes in a similar line. “I’m excited to be working with Tesla Service to enable same-time service as often as possible! Apply Formula 1 pit crew techniques to Teslas,” Musk wrote in his post while announcing the project.
Tesla’s customer fleet is growing at a much faster rate than its service infrastructure. In this case, TYesla must increase the pace of its services to guarantee the satisfaction of its customers. The latest announcement goes in the same direction as it plans to make the majority of repair appointments the same day. Tesla suffered a severe crisis due to a labor shortage in the maintenance segment. The car company has been accused of sending untrained mechanics to work in different departments, including maintenance.
Date of first publication: July 24, 2022, 11:33 a.m. IST