Tesla CEO Elon Musk recently pledged to accelerate the ramp-up of its physical service centers, even as the company expands its mobile service fleet.
A Tesla Model 3 Performance owner asked Elon Musk when Tesla would open more service centers in the northeastern United States. The owner, @JeffTutorials, informed Musk that he received a wait time of three weeks or more for a simple appointment with a service center. Jeff wanted to replace the front upper control arm on his Model 3 and thought it couldn’t be done through Tesla Mobile Service.
“To thank[s] for bringing this up. Tesla will accelerate the opening of service centers. Have you tried our mobile service that comes to you,” Elon Musk replied.
As Tesla’s fleet grows, it may be time to focus more on providing quality service and more service options. Currently, Tesla has service centers in 39 countries around the world. In the United States, Tesla has service centers in at least 34 different states. Some states have only one Tesla Service Center.
According to New World Encyclopedia, the northeastern United States comprises nine states: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey and Pennsylvania. There are no Tesla Service Centers listed in Maine, New Hampshire or Vermont.
Only one Tesla service center is listed in Rhode Island and Connecticut. New Jersey has four Tesla Service Centers, while Pennsylvania has three. New York has the most Tesla Service Centers in the Northeastern United States with seven. That’s a total of 20 Tesla Service Centers in the Northeastern United States. For perspective, California alone has 39 Tesla service centers.
During the fourth quarter 2020 earnings call, Automotive Director Jerome Guillen said Tesla expects the mobile service team to meet 50% of customer service needs in 2021. According to Guillen, Tesla plans to open 46 new service centers in North America in the first half of 2021. In retrospect, 46 service centers may not be enough to accommodate Tesla’s growing customer base in the United States, and even more are needed to meet service needs in the whole world.
Tesla works with third-party repair shops to provide service to customers. However, it would take experience and skilled technicians to properly service a Tesla.
Lately, Tesla seems to be considering other service options it can provide to owners as its customer base grows. Tesla last week quietly launched service subscriptions, which included a diagnostics package that could help owners do minor home repairs themselves.
The Teslarati team would appreciate hearing from you. If you have any advice, contact me at [email protected] or through Twitter @Writer_01001101.