Service industry

What Is Loan Servicing and How Does It Work?

Loan servicing is the process through which a corporation called a loan servicer collects payments, interest, and escrow (if necessary) from borrowers of loans. It’s possible that your loan servicer is the same as your lender, or it could be a different organization.  Visit and apply for your needs.

It will work with you until the debt is totally paid off or transferred to a new servicer, whichever comes first. Learn about loan servicing, including what it entails, how it works, and how it differs from dealing with a lender.

Loan Servicing: Definition and Examples

Loan servicing is the process of ensuring that borrowers pay their loans on time

Suppose you have a personal loan, for example. In that case, your loan servicing firm is responsible for sending you monthly billing statements, processing payments, responding to inquiries, and keeping track of your loan records.

Is a Loan Servicer Required?

You’ll need a loan servicer if you have a mortgage, personal loan, or student loan. 

Your servicer is in charge of keeping you informed about your payment conditions, responding to your questions, and transmitting crucial loan information.

Types of Loan Services

Student loan servicers, personal loan servicers, and even mortgage servicers are all types of loan servicers. However, each of these might be a different form of loan servicers, such as a bank, an online lender, or a third-party corporation.

Third-party vendors

Banks and financial institutions frequently hire third-party contractors because of the time and effort required to service loans. These firms are in charge of keeping the loan in good standing and ensuring that it conforms with state and federal requirements.

Non-Bank Financial Institutions 

If you took out a loan from a non-bank lender, such as an online personal loan lender, the lender might choose to service the loan in-house.


Banks regularly created and serviced loans until the financial crisis of 2008, and some continue to do now. However, due to the rapid growth of the loan industry, banks frequently outsource their servicing to other parties. 

What is the Process of Loan Servicing?

Your loan servicer is in charge of managing your loan daily and collecting monthly payments. Your servicer must also meet additional federal and legal standards. If you have a mortgage, for example, your loan servicer must: 

  • Provide you with accurate information about your payment history 
  • Inform you of your current payment amount 
  • Apply your payment to your loan the same day it is received 
  • Contact you about missing payments

Your mortgage servicer will manage your escrow account, who will use it to make escrow payments for taxes and insurance as they become due each year.

Annual statements from mortgage servicers summarize your account balance, property tax payments, homeowners insurance, and other account activity. In addition, if your mortgage is moved to a new loan servicer, you must be notified at least 15 days before the transfer. 

Lenders vs. Loan Servicers


  • Gets payments from the servicer
  • Can service the debt but usually does so with the help of a third party.
  • Loans are approved, funded, and disbursed by the lender


  • The loan servicer is responsible for sending monthly billing statements and collecting payments. 
  • Hired by a lender or a third party
  • Manages the loan’s day-to-day operations

The Importance of Loan Servicers to Borrowers

When a borrower takes out a loan, the lender determines who will be responsible for paying it back. It’s crucial to know your loan servicer because you’ll be in touch with them frequently.

Contact the lender you used to get the loan to find out who your loan servicer is. Your annual or monthly statement may also state who the loan servicer is. You can contact your servicer if you’re having problems making your monthly payments or have questions about your loan and making loan installments.

Borrowers may want to switch loan servicers if they are having problems with their current one. 

You can only change your loan servicer if you refinance or consolidate your debt; otherwise, you won’t be able to do so. Suppose you have a problem with a servicer withholding crucial loan information. In that case, you can submit a complaint with the Consumer Financial Protection Bureau (CFPB) or the Department of Education’s Federal Student Aid Office (for student loans). 

You can also submit a complaint with the Federal Trade Commission if you believe your servicer is defrauding you (FTC).

GOBanking Rates Score

Quick take: The Milestone Gold Mastercard is for people with low or no credit who need to build their score. The fine print shows that they better look elsewhere.

Although the Milestone Mastercard is an unsecured card, which means no deposit is required to open one, the annual fees and interest rates can leave people in worse shape than when they started. they don’t pay attention. To find this information, applicants should visit the pre-qualification page and click on “Terms and Conditions”.

However, for those who don’t want to be tempted by a high credit card limit, this card could be a good option for learning how to manage a credit card balance.

  • No deposit required

  • Costs

  • Fraud Protection

  • Credit limit

How did we calculate this?


  • No deposit required
  • Can help build credit history as it comes under the three major credit bureaus
  • Fraud Protection
  • Use anywhere Mastercard is accepted

The inconvenients

  • The maximum credit limit is only $300
  • Annual fees can reach $99 depending on credit rating
  • A high APR can mean high payouts
  • No rewards programs or features to help people better manage their money

Introducing Milestone Gold Mastercard

The Milestone Gold Mastercard is an unsecured credit card offered by the Bank of Missouri. It is intended to help borrowers build their credit from scratch or give it a boost if they have a low score. Like any other credit card, it can help build a person’s credit history if used carefully. This card reports activity to the three major credit bureaus – Experian, Equifax and TransUnion.

This card does not require a deposit to open, which is usually reserved for people with credit scores in the “good” range or higher. This can be an advantage for those with no or bad credit, but it also results in a high APR of 24.90%. The card also has annual fees – something not everyone who uses this card can afford – ranging from $35 to $99 depending on the cardholder’s credit score.

The Milestone Gold Mastercard does not have a rewards program, unlike other cards with an annual fee. It also does not offer cash back on purchases. While it’s not necessarily common for cards aimed at people with lower credit scores to have a rewards program, some do, and a good card that charges an annual fee would.

It doesn’t offer many bonuses or other perks when opening the card for the first time, such as a 0% introductory APR. Genesis FS Card Services is the company that provides customer service for this card, as they are the card issuer.

According to the website, this card is meant to be a tool to help people with poor credit improve their scores. The credit limit of just $300, however, doesn’t offer much wiggle room. It is unclear whether cardholders can benefit from a higher line of credit in the future.

Standard Benefits

The Milestone Gold Mastercard comes with standard protections you’d expect to see in a credit card, including fraud protection and $0 liability for unauthorized purchases.

Cardholders can also have their card replaced quickly if needed, a feature called “emergency card replacement”. Emergency cash advances are also available.

Mastercard’s Identity Theft Protection monitors a user’s social security number, logged in email accounts, and credit card accounts for suspicious activity. However, users of this card cannot access their credit score to track their progress.

Features of the Milestone Gold Mastercard

Here is an overview of some of the features offered by this card.

No deposit required

For many people with no credit or with damaged credit scores, it is not possible to establish a minimum deposit to open a credit card. Minimum deposits are usually high, around $200, and the Milestone Mastercard does not require money up front.

Mastercard offers a line of credit of at least $300 with this card, less the annual fee amount. Annual fees for the Milestone Gold card start at $35 and go up to $99. The fee amount is provided only after an application is submitted.

Good to know

Credit cards that require a deposit often refund that money once the cardholder improves their score and upgrades to a regular card with a higher credit line. Unsecured credit cards often have a high APR, so be sure to monitor accrued interest and make payments on time.


The APR on purchases made with this card is high – set at 24.90%. This could cause problems if fees are not paid in full each month, as a revolving balance on this card would quickly accrue interest. Everyone who uses this card pays this rate, regardless of their credit score.

Cash advance and purchase abroad fees also apply, although they are not immediately described on the website. Applicants should visit the pre-qualification page and click on the terms and conditions link to view them. Cash advances are $5 or 5% of each transaction amount, whichever is greater (not to exceed $100). Foreign transactions are 1% of the purchase amount in US dollars.

This card has late payment, returned payment, and overlimit penalties. Each of these penalties can be up to $40.

Fraud Protection

The Milestone Mastercard offers fraud protection to help cardholders protect their cards.

If a user loses their card or has it stolen, they can call a customer service hotline at 1-800-304-3096 for assistance. If a card is used without the cardholder’s authorization, whether lost or stolen, cardholders may not be responsible for any charges.

The Milestone Mastercard is also a chip card, which offers another level of security against fraud.

Credit limit

The initial credit limit on the Milestone Mastercard is $300, less certain setup fees and annual fees. So for someone who charged a $35 annual fee to use the card, they would have $265 to use. The ratio of used credit to total credit line is a big part of how credit scores are calculated – the less a cardholder’s total credit limit is used, the better. A very low credit limit like the one offered here can actually make it harder for someone with a low score to improve.

However, to ensure that the temptation to accumulate high credit card debt is minimized, this low limit could be positive.

Who is the Milestone Gold Mastercard for?

The Milestone Gold Mastercard is best for those looking to build their credit and don’t have access to more conventional credit cards.

Comparable card options for people with little or no credit

Due to this card’s flaws, it may be best for those looking to improve their score to look elsewhere. Other cards on the market offer better rates, cash back programs and no annual fees while helping to rebuild credit. Here are some alternatives to the Milestone Mastercard:

Capital One Platinum Secured Credit Card

Capital One’s Platinum Secured Card has no annual fee and flexible deposit. Deposits range from $49 for the minimum line of credit of $200 to a higher deposit for the maximum line of credit of $1,000. The APR is a bit high at a variable rate of 26.49%, and the card does not offer rewards. However, with responsible use, cardholders can get their deposit back.

After improving their credit, people can also choose to upgrade to a regular Platinum card with Capital One and have their initial deposit refunded.

Visa Petal 1 “no annual fee” credit card

The Petal 1 visa has no annual fee, does not require a deposit, and does not charge foreign transaction fees.

This card also comes with an app that includes credit building tools that help cardholders improve their credit score. The creditworthiness of applicants is determined by other factors such as savings habits and their credit score. There are late payment and return payment fees, which users will need to make their payments on time to avoid. Petal 1 is a much better option for those looking to establish a more stable base for their credit.

How to Apply for a Milestone Gold Mastercard

Applying for a Milestone Gold Mastercard is simple:

  1. Go to the Milestone Gold Mastercard website.
  2. Click “Get Started” or “Pre-Qualify Today”.
  3. Complete the quick online form.
  4. The card issuer will then contact applicants with more information.

Easy entry, but is the Milestone Gold Mastercard for you?

The lack of a rewards program, inability to track credit score, high annual fees, and low credit line all add up to a card that makes it difficult to establish good credit. Although the Milestone Gold Card technically offers an easy entry point into the world of credit for those with a lower score, better options are available.

However, for those who are concerned about budgeting for a credit card with a higher limit, this card might be useful for learning how to manage a credit card.

Final take

This card could be useful for establishing credit if the purchases made are very small amounts, but other options are ultimately better for significantly improving credit.

Information is accurate as of May 12, 2022.

Editorial Note: This content is not provided by Milestone. Any opinions, analyses, criticisms, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, endorsed or otherwise endorsed by Milestone.

About the Author

John Bogna is a freelance writer and photographer based in Houston, Texas. His background spans topics from technology to culture and includes work for the Seattle Times, Houston Press, WebMD and Mailchimp. Before moving to Bayou City, John earned a bachelor’s degree in journalism from CSU Long Beach.