Service crew

Wizz Air is accused of ‘appalling service’ after passengers reported ’10 hour delays’ for flights departing today

Wizz Air passengers are ‘stranded in 10-hour queues’ at Gatwick Airport, with workers telling passengers to ‘get a refreshment voucher’, only to find out ‘no one in the office’.

Hundreds of travelers’ travel plans for the four-day Jubilee festivities have been thrown into chaos after a ‘chaotic’ week of flight cancellations as UK travel hubs continue to be ravaged by staff shortages .

After passengers suffered ’10 hour delays’ leaving flights today afternoon, travelers traveling with Wizz Air have accused the company of providing ‘appalling service’.

Customer Amanda Waterhouse tweeted: “Gates 90-95 are overcrowded and too hot. Not a single staff member around. Surely someone can tell us something??’

Moments later, she added, “Delayed now 10 hours. I was told to come and get a refreshment voucher and there is no one at reception! ! You can’t blame an airline now, it’s on the airport. Gatwick, fix it!

In response to the tweet, Gatwick replied: ‘Sorry Amanda but you will need to ask Wizz Air this question as they will have the most up to date information. Sorry.’

Meanwhile, holidaymakers Jonny Hardy and his fiancee Sophia Raouna came across Scottish singer Lewis Capaldi as they queued at Manchester Airport – despite being three hours late.

Mr Hardy posted a photo with the star on Instagram, with the caption: ‘Queues weren’t so bad in Manchester.’ Which guy.’

Eurostar services also faced serious delays this morning following reports of a person being hit by a train. Traffic is currently interrupted between Lille and Calais, with all services to Paris being delayed.

The Eurostar has so far experienced delays of around two hours each way – with all services this morning affected.

The reason for the current chaos is due to an aviation staffing crisis – recruitment for roles such as security staff, ground attendants and check-in staff which sees guest passengers arriving much earlier than the normal for their flights as they face long queues

While many companies in the aviation sector are struggling to rehire staff after many were laid off during the pandemic due to a collapse in demand thanks to successive closures, the high levels of staff illness for those who are still employed are also having an impact.

The airport chaos has been described as the ‘perfect storm’ by travel experts due to the end of Covid restrictions encouraging more people to travel over the four-day bank holiday weekend.

Today holidaymakers face even more travel chaos – with unusually long queues at Bristol and Manchester Airport at 4am this morning. Armed police were also seen patrolling the Manchester Airport check-in area today as the Jubilee Bank Holiday break begins.

The aviation industry is suffering from a staff shortage after letting thousands of people go during the coronavirus pandemic.

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